Blizzard has once again found itself in the eye of the storm with Overwatch 2, particularly over the handling of the new Lucio skin, the Cyber DJ. Initially, this skin was offered for sale at $19.99, but just a day later, Blizzard announced it would be available for free during an event focused on the future of Overwatch 2. Players who tuned into a Twitch broadcast on February 12 for an hour were eligible to claim the Cyber DJ skin at no cost.
The timing of this announcement caused a significant backlash from the community, as many had already purchased the skin before learning it would be free. The controversy was further fueled by the fact that this isn't the first instance of Blizzard selling cosmetics only to later distribute them for free through promotions. As a result, players are now calling for refunds, feeling misled by the sudden change. The Cyber DJ skin has since been removed from the in-game store, but Blizzard has yet to address the refund requests.
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Amidst these issues, Blizzard faces stiff competition from Marvel Rivals, which is outperforming Overwatch 2 across the board. In response, Blizzard is set to showcase groundbreaking gameplay changes at a special Overwatch 2 Spotlight event. This event is scheduled for February 12 and will introduce new maps, heroes, and other exciting content. To build anticipation and provide a sneak peek at the upcoming updates, Blizzard will also host prominent streamers at their headquarters.