Ubisoft \'Deeply Disturbed\' By Assassin\'s Creed Shadows Support Studio Abuse Allegations

Ubisoft Responds to Disturbing Abuse Allegations at Indonesian Support Studio

Ubisoft has issued a statement expressing deep concern over allegations of severe mental and physical abuse at Brandoville Studio, an external support studio that contributed to the development of Assassin's Creed Shadows. The video report, published by People Make Games, details disturbing accounts of abuse, highlighting a systemic problem within the gaming industry.

The report centers on Kwan Cherry Lai, the commissioner and wife of Brandoville's CEO, who allegedly subjected employees to horrific treatment. One employee, Christa Sydney, reportedly endured mental and physical abuse, forced religious practices, extreme sleep deprivation, and was even compelled to self-harm while being filmed. Additional employees have come forward with similar accusations, including allegations of wage theft and the overworking of a pregnant employee, resulting in a premature birth and the subsequent death of the child.

Brandoville Studio, founded in 2018 and based in Indonesia, ceased operations in August 2024. Allegations of abuse reportedly date back to 2019, a period during which the studio worked on notable titles such as Age of Empires 4 and Assassin's Creed Shadows. Indonesian authorities are investigating these claims and seeking to question Kwan Cherry Lai, although her current location in Hong Kong complicates matters.

This incident underscores the ongoing issue of abuse and poor working conditions within the video game industry. From bullying and harassment to severe physical and emotional abuse, the need for stronger employee protections is evident, both from internal company actors and external sources such as online harassment. The long-term consequences for victims like Sydney and the need for justice remain uncertain. The gaming industry must address these systemic issues to create a safer and more ethical work environment.